Which delivery and returns options should retailers offer?

Delivery and returns are not just logistical issues – getting the right combination of options can be a conversion-driver and inspire repeat custom. But having every option available, free to the customer, and supported by very fast fulfilment is likely to be too difficult and expensive to maintain. So how can retailers get the balance right?

Join IMRG and Scurri as we host a virtual picnic, where you’ll receive a hamper of quality drinks and get to network with 15 senior retailers to discuss which options they offer to customers, what they have tested with, what people respond to and how the various approaches they have tried influenced conversion and retention.

IMRG will also present the findings from a study looking at what delivery and returns options 300 retailers offer, with trend analysis – we did the same exercise in April 2020, and are updating it to see whether there have been any significant changes.

On top of that, Graham McCarthy, Business Development Representative at Scurri discusses the leveraging of data to maximise visibility and control of delivery operations while keeping the customer experience at heart. You will get a view of the level of control and visibility data can bring to your operations and the power that brings to your business.

Attend this event to find out:

  • How retailers structure their delivery / returns offer and why
  • What the trends are and where they are heading
  • Which factors most influence conversion and retention

*Please note that spaces on this event are only available to senior retailers, and will be allocated on a first come, first served basis.


Register Now

Event Date 22nd Apr 2021 to 22nd Apr 2021
Event Time 15:30 to 17:30 GMT
Location Online