IMRG Podcasts


Data, Analysis & Insight-Brought to life through a laid back podcast approach

IMRG welcomes some of the biggest and most insightful retailers and solution providers for a laid back chat about key issues facing the industry.

From insight into the challenges that specific sectors have had to deal with during the pandemic, to dealing with peak periods and making the most of tough trading conditions; IMRG video and audio podcasts bring our data experts and special guests together to chew the fat on key topics and challenges.

 

11th May 2021

Quickfire Q&A - How has the pandemic changed online delivery?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes against the clock to quiz our special guest experts around key issues facing the industry. This week the focus is on 'How has the pandemic changed online delivery?' with Marc Jiggins, Commercial Director at Yodel, answering questions such as; how did Yodel respond to the pandemic? How has the pandemic changed online delivery in the long term? and what innovations are Yodel looking at?

 

4th May 2021

Quickfire Q&A - Should retailers convert their stores into mini hubs?

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every week IMRG’s data expert, Andy Mulcahy, goes against the clock to quiz our special guest experts around key issues facing the industry. This week the focus is on 'Should retailers convert their stores into mini hubs?' with Melanie Tymm, Industry Principal at Maginus, answering questions such as; what should retailers be looking to do with their stores? what are the potential environmental benefits? and what role these stores have for managing returns?

 

13th March 2021

Quickfire Q&A - Optimising Product Discovery

IMRG’s Quickfire Q&A is the latest video-cast for essential eCommerce and retail insight! Every fortnight IMRG’s data expert, Andy Mulcahy, goes against the clock to quiz our special guest experts around key issues facing the industry. This week the focus is on 'Optimising Product Delivery' with Garrett Schwegler, Program Manager, Global Digital Commerce at Lucidworks, answering questions such as; how should retailers approach optimising product discovery on their sites? what difference can the right product placement make? what are the common pitfalls to avoid? and who’s providing a best in class experience right now?

 

17th February 2021

Podcast: The need for consistent customer experience

On the 17th February 2021, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Barry Thorn, UK Sales Manager at Akeneo, Kathryn Rockwell, Account Executive at Brightcove, Barley Laing, UK Managing Director at Melissa Data, and Gabriel Fabreschi, Business Development Manager at Lengow to discuss old challenges in new times, digitising the storefront, virtual experiences and Andy spelling his email address incorrectly.

Podcast - The need for consistent customer experience from IMRG VIMEO on Vimeo.

 

20th January 2021

Podcast: Is 2021 going to be a shambles?

On the 20th January 2021, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Andy Harding, UK Managing Director at Openpay and Ben Scherpenbergs, Senior Manager of Client Services at PFS, to try and predict the unpredictability of the year ahead, to discuss the lessons learnt from 2020, whether the environment is on the radar anymore and how retailers can navigate the choppy waters going forward.

Podcast - Is 2021 going to be a shambles? from IMRG VIMEO on Vimeo.

 

21st October 2020

Podcast: Black Friday Preview

On the 21st October 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Nir Maayan, Analytic Team Lead at Forter and Monica Eaton, COO & Founder at Chargebacks911 to preview Black Friday and to discuss what retailers can expect to happen (if that is possible this year).

Podcast: Black Friday Preview 2 from IMRG VIMEO on Vimeo.

 

23rd September 2020

Video podcast: What are the most effective ways for retailers to communicate?

On the 23rd September 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Amy Goodberry, Senior Sales Executive at Metapack, Mark Finch, VP Sales, EMEA at Moxie and Payal Hindocha, Vertical Product Marketing Manager at Emarsys to discuss how Covid has effected the way we communicate with our customers, whether honesty is the best policy, peak related volume increases and in-the-moment personalisation.

Emarsys website: Learn more about the Emarsys solution and client success.
Metapack Website: Retail Peak 2020 - Capacity Planning Playbook
Moxie Website: 
Guide Your Customers, Grow Your Business

 

18th August 2020

Video podcast: Where and how should retailers personalise experiences?

On the 18th August 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Aaron Bali, Strategy Director from Wunderkind, formerly BounceX and Gary Hammond, Head of Sales Engineering from Kooomo, to discuss where to start with personalisation, how to get buy in from customers and how to know if you're getting it right.
 

 

15th July 2020

Video podcast: Cross-Border Trade

On the 15th July 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Neil Kuschel, CEO at Global-e, Arlando Velho, Strategic Account Director at ChannelAdvisor, Rory O'Conner, CEO and Founder at Scurri, Ellen Van Daal, Solutions Engineer at Vertex and Joeri Groenwoud, Vice President of Business Development at eShopWorld to discuss cross-border trade, Huawei, Brexit, worldwide VAT and, of course, COVID-19.

 

 

18th June 2020

Video podcast: Are we heading for a blockbuster Black Friday online?

On 18th June 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, was joined by Marc O'Fathaigh, Country Manager at Criteo UK, Mark Batson, Customer Solutions Director at Intelligent Reach, Gary Winter, Parcel Services Director at Quadient, Michele Masnaghetti, Head of Analytics at Epsilon Abacus and Amanda Mickleburgh, Director of Merchant Fraud at ACI Worldwide to discuss Black Friday 2019, what Black Friday 2020 will look like, the consequences of the Coronavirus and how to plan for the good, the bad and the ugly.

 

 

12th May 2020

Video podcast: Coronavirus in Conversation - How does delivery need to adapt following the Coronavirus crisis?

On 12th May 2020, Andy Mulcahy, Strategy and Insight Director at IMRG recorded a podcast with Steve Sneath, Sales Director at Intersoft, Steve Allen, VP of Sales UK&I at Metapack and Matthew Furneaux, Global Commercial Director at Loqate, a GBG Solution to discuss the coronavirus, delivery promise and delivery proposition, supply chain issues and Andy cutting his wife's hair.

 

 

21st April 2020

Video podcast: Coronavirus in Conversation - Which technologies should retailers be investing in?

On 21st April 2020, Andy Mulcahy, Strategy and Insight Director at IMRG had a video podcast with James Perret, VP of Retail at SafeCharge, a Nuvei Company, Andy Harding, UK Managing Director at Openpay and Peter Jakus, VP, Industry & Market Insights at Exponea to discuss the coronavirus, interesting technologies right now, RFID, Andy's VR experience, customer inexperience and Andy bribing his son with a dinosaur.

 

 

25th March 2020

Video podcast: Coronavirus in conversation – what should retailers do?

On 25th March 2020, Andy Mulcahy, Strategy and Insight Director at IMRG had a video podcast with Lewis Besley, Business Development Manager at Emailage, Kirsty Wilson, Account Director at Brightcove and James Barlow, Country Manager – UK & IRL at Akeneo to discuss the coronavirus, what is an essential service, which retailer sectors are doing well, local pubs and are 1 in 10 people are called Andy?

 


 

10th March 2020

Audio: What should retailers do about sustainability?

On 10th March 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, sat down with Steve Tainton, Head of Sustainability & CSR from Wincanton and Mike Hayers, Country Manager - UK from ShipStation, to discuss sustainability, green vehicles, Greta Thunberg, returns, Mike's suitcase and the Coronavirus.

 

 

29th January 2020

Audio podcast: What should retailers do about sustainability?

On 29th January 2020, Andy Mulcahy, Strategy and Insight Director at IMRG, sat down with Fran Langham, Head of Marketing at iAdvize and Chris Brennan, VP of Client Development at Conversant, to discuss Black Friday trends, Christmas 2019, what too look out for in the next year, our customers' customers and IMRG podcast jingles.

 

 

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